Warranty Policy

Last updated: July 19, 2026

At PAMM Jewelry, we take pride in the quality of our craftsmanship. Every piece is carefully inspected before it is shipped.

We provide a 12-month limited warranty from the date of delivery against manufacturing defects.

What Is Covered

Our warranty covers manufacturing defects, including:

  • Faulty craftsmanship
  • Loose or defective clasps due to manufacturing
  • Broken chains resulting from a manufacturing defect
  • Defective settings caused during production

If we determine that your jewelry has a manufacturing defect, we will, at our discretion:

  • Repair the item,
  • Replace the item with the same or a comparable product, or
  • Issue a refund if repair or replacement is not possible.

What Is Not Covered

Our warranty does not cover damage resulting from:

  • Normal wear and tear
  • Scratches or surface marks
  • Tarnishing or natural oxidation
  • Fading of gold plating due to regular use
  • Exposure to water, perfume, lotions, cosmetics, or chemicals
  • Accidental damage
  • Misuse or improper storage
  • Loss or theft
  • Bent chains or broken chains caused by pulling or snagging
  • Unauthorized repairs or alterations

These conditions are considered normal use and are not manufacturing defects.

Natural Materials

Where applicable, natural gemstones, pearls, and other natural materials may vary in color, texture, inclusions, or pattern.

These natural characteristics are part of the uniqueness of each piece and are not considered defects.

Warranty Claims

If you believe your jewelry has a manufacturing defect, please contact us within the warranty period at:

Email: support@pammjewelry.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item
  • Photographs showing the defect

Our team will review your claim and may request that the item be returned for inspection before approving a repair, replacement, or refund.

Shipping for Warranty Claims

If the warranty claim is approved:

  • We will cover the cost of shipping the repaired or replacement item back to you.
  • Depending on the nature of the claim, we may also provide instructions regarding return shipping.

If the inspection finds that the issue is not covered under this warranty, return shipping costs may be the customer's responsibility.

Care of Your Jewelry

To help preserve the beauty of your jewelry:

  • Remove jewelry before showering, swimming, exercising, or sleeping.
  • Avoid contact with perfumes, lotions, and household chemicals.
  • Store each piece separately in a dry place.
  • Clean gently with a soft polishing cloth.

Proper care will help extend the life and appearance of your jewelry.

Limitation of Warranty

This warranty applies only to the original purchaser and is non-transferable.

Except as expressly stated in this Warranty Policy, PAMM Jewelry makes no other warranties, express or implied, to the fullest extent permitted by applicable law.

Contact Us

If you have any questions about this Warranty Policy or need assistance with a warranty claim, please contact us.

PAMM Jewelry

Email: support@pammjewelry.com

Phone / WhatsApp: +60 17-400 4615