Terms of service

Last updated: July 19, 2026

Welcome to PAMM Jewelry. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use our website.

1. Use of Our Website

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

You agree not to:

  • Use our website for any unlawful purpose.
  • Interfere with the operation or security of the website.
  • Attempt to gain unauthorized access to our systems.
  • Upload malicious code or harmful content.
  • Misrepresent your identity or provide false information.

2. Products

We strive to display our jewelry as accurately as possible. However:

  • Product colors may vary depending on your device or screen settings.
  • Natural gemstones and materials may have slight variations in color, pattern, or texture.
  • Minor variations in craftsmanship are part of the unique character of each piece.

These variations are not considered defects.

3. Pricing

All prices are listed in the currency displayed on our website.

We reserve the right to:

  • Change prices without prior notice.
  • Correct pricing errors.
  • Cancel orders placed using incorrect pricing caused by technical or human error.

If payment has already been made for a cancelled order, a full refund will be issued.

4. Orders

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Suspected fraud
  • Pricing errors
  • Product availability
  • Payment issues
  • Violation of these Terms

If your order is cancelled after payment has been received, we will issue a full refund.

5. Payment

Payments are processed securely through trusted third-party payment providers.

We do not store your complete payment card information.

By placing an order, you confirm that you are authorized to use the selected payment method.

6. Shipping

Shipping times provided are estimates only.

While we work hard to ensure timely delivery, we are not responsible for delays caused by:

  • Courier services
  • Customs clearance
  • Weather conditions
  • Public holidays
  • Events beyond our reasonable control

Please refer to our Shipping Policy for additional information.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review that policy before making a purchase.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Brand name
  • Product names
  • Product descriptions
  • Photographs
  • Videos
  • Graphics
  • Designs
  • Website content

is the property of PAMM Jewelry or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content without our prior written permission.

9. User Content

If you submit reviews, photos, testimonials, or other content to us, you grant PAMM Jewelry a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display that content for marketing and business purposes.

You confirm that you own or have the necessary rights to any content you submit.

10. Product Care

Our jewelry should be handled with reasonable care.

Damage caused by:

  • Misuse
  • Improper storage
  • Accidents
  • Unauthorized repairs
  • Normal wear and tear

is not considered a manufacturing defect.

Please refer to our Jewelry Care Guide for recommendations on caring for your jewelry.

11. Symbolism Disclaimer

PAMM Jewelry creates meaningful jewelry inspired by themes of self-worth, mindfulness, gratitude, and personal growth.

The symbolism, names, stories, or cultural inspirations behind our designs are intended for personal meaning and inspiration only. They are not guarantees or promises of specific outcomes, including financial success, good fortune, health, relationships, or other life events.

Individual experiences and beliefs may vary.

12. Limitation of Liability

To the fullest extent permitted by law, PAMM Jewelry shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Changes to These Terms

We may update these Terms of Service at any time.

Changes become effective once posted on this website. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

15. Governing Law

These Terms are governed by the laws of Malaysia, without regard to conflict of law principles.

Any disputes arising from these Terms or the use of our website shall be subject to the jurisdiction of the courts of Malaysia.

16. Contact Us

If you have any questions about these Terms of Service, please contact us:

PAMM Jewelry

Email: support@pammjewelry.com

Phone / WhatsApp: +60 17-400 4615