Privacy policy

Last updated: July 19, 2026

At PAMM Jewelry ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal data.

By using our website or placing an order, you agree to this Privacy Policy.

Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information.

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order history
  • Customer support communications

Payment Information

Payments are processed securely by our payment providers. We do not store your full credit or debit card information.

Device & Website Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Products viewed
  • Referring website
  • Approximate location
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and customer experience
  • Detect fraud and enhance security
  • Analyze website performance
  • Deliver relevant advertising
  • Send promotional emails or messages if you have subscribed

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your shopping cart
  • Keep you logged in where applicable
  • Measure website traffic
  • Understand customer behavior
  • Improve website performance
  • Personalize advertising
  • Measure the effectiveness of our marketing campaigns

You may disable cookies through your browser settings, although some website features may not function properly.

Meta Pixel

We use Meta Pixel to understand how visitors interact with our website after viewing or clicking our advertisements on Facebook and Instagram.

Meta Pixel may collect information such as:

  • Pages viewed
  • Products viewed
  • Purchases
  • Device information
  • Browser information
  • IP address

This information helps us:

  • Measure advertising performance
  • Improve our advertising
  • Show relevant ads to people who may be interested in PAMM Jewelry
  • Build audiences for future advertising campaigns

For more information, please review Meta's Privacy Policy.

 

ManyChat

If you choose to contact us through Facebook Messenger, Instagram Direct Messages, WhatsApp, or other supported messaging platforms, we may use ManyChat to automate conversations and provide customer support.

ManyChat may collect information such as:

  • Your name
  • Messaging platform profile information
  • Messages exchanged
  • Email address (if you choose to provide it)
  • Phone number (if provided)
  • Responses to automated messages

We use this information to:

  • Answer customer inquiries
  • Deliver requested product information
  • Send updates you have opted in to receive
  • Improve customer support

You may stop receiving marketing messages at any time by following the unsubscribe instructions or by contacting us.

Email Marketing

If you subscribe to receive updates from PAMM Jewelry, we may send emails regarding:

  • New product launches
  • Exclusive collections
  • Promotions
  • Brand updates
  • Events

You can unsubscribe at any time using the unsubscribe link included in our emails.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers who help us operate our business, including:

  • Shopify (our e-commerce platform)
  • Payment processors
  • Shipping providers
  • Meta Platforms
  • Google
  • ManyChat
  • Email marketing providers
  • Customer support providers

These providers only receive information necessary to perform their services.

Data Security

We take reasonable technical, administrative, and physical measures to protect your personal information.

While no website or internet transmission is completely secure, we use commercially reasonable safeguards to help protect your data.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill your orders
  • Provide customer support
  • Meet legal, accounting, and tax obligations
  • Resolve disputes
  • Enforce our policies

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for marketing communications
  • Request a copy of your personal data
  • Object to certain data processing activities

To exercise these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is intended for individuals aged 18 and above. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us.

PAMM Jewelry

Email: support@pammjewelry.com

Phone / WhatsApp: +60 17-400 4615