Shipping policy
Last updated: July 19, 2026
Thank you for shopping with PAMM Jewelry. We are committed to preparing your order with care and delivering it safely to you.
Order Processing
Orders are processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday to Friday, excluding public holidays.
During new product launches, promotional campaigns, or festive periods, processing times may be slightly longer. If there is a significant delay, we will notify you using the contact details provided with your order.
Shipping Destinations
We currently ship throughout Malaysia.
If you are located outside Malaysia and would like to place an order, please contact us at support@pammjewelry.com.
Delivery Time
Estimated delivery times are as follows:
West Malaysia
- Approximately 2-4 business days
East Malaysia
- Approximately 4–7 business days
Delivery times are estimates only and may vary depending on the courier, destination, weather conditions, customs procedures (where applicable), or other circumstances beyond our reasonable control.
Shipping Fees
Shipping charges are calculated at checkout based on your delivery location and selected shipping method.
From time to time, PAMM Jewelry may offer free shipping promotions. Any applicable conditions will be stated during checkout or as part of the promotion.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email or message containing your tracking information, where available.
Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.
Failed Deliveries
Please ensure your shipping address and contact details are accurate before completing your purchase.
If a package is returned to us because of:
- An incorrect or incomplete address
- Failure to collect the parcel
- Repeated unsuccessful delivery attempts
the customer will be responsible for any additional shipping charges required to resend the package.
Lost or Delayed Shipments
If your parcel appears delayed beyond the estimated delivery timeframe, please contact us at support@pammjewelry.com, and we'll be happy to assist in working with the courier to locate your shipment.
Once a parcel has been handed over to the courier, delivery is managed by the shipping provider. While we will do our best to help resolve any issues, we cannot guarantee delivery times or accept responsibility for delays beyond our reasonable control.
Damaged Packages
If your package arrives visibly damaged, please:
- Take clear photos of the package before opening it.
- Photograph the item if it is damaged.
- Contact us within 48 hours of delivery at support@pammjewelry.com.
We'll review the situation and work with you to resolve it as quickly as possible.
Incorrect Items
If you receive an incorrect item, please contact us within 48 hours of receiving your order with:
- Your order number
- Photos of the item received
We'll arrange the appropriate solution as soon as possible.
Customs & Duties
For international orders, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by the destination country.
Contact Us
If you have any questions regarding shipping or your order, please contact us.
PAMM Jewelry
Email: support@pammjewelry.com
Phone / WhatsApp: +60 17-400 4615