Refund policy
At PAMM Jewelry, every piece is thoughtfully crafted and carefully inspected before it reaches you. We hope you'll love your jewelry, but if something isn't right, we're here to help.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Include all original packaging and accessories.
- Be accompanied by proof of purchase.
To request a return, please contact us at support@pammjewelry.com before sending your item back. Returns sent without prior approval may not be accepted.
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Personalized or custom-made jewelry.
- Items purchased during clearance or final sale.
- Gift cards.
- Jewelry that has been worn, damaged, altered, or is missing original packaging.
Damaged or Incorrect Orders
Please inspect your order upon arrival.
If you receive:
- a defective item,
- a damaged item, or
- the wrong item,
please contact us within 48 hours of delivery at support@pammjewelry.com and include:
- Your order number
- Photos of the item
- Photos of the packaging
We'll review your request and arrange a replacement or refund where appropriate.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Need Help?
If you have any questions regarding your order or this policy, please contact us:
Email: support@pammjewelry.com
WhatsApp: +60 17-400 4615